This Privacy Policy ("Policy") explains how Streetwhacks ("we", "us") collects, uses, discloses, and protects personal information of individuals ("Users", "you") who access or use our platform and services ("Services"). By using the Services, you consent to the practices described in this Policy.
When you register, we collect your name, email address, phone number, and password. If you subscribe to a paid plan, we collect billing information necessary to process payments through our payment processor.
We collect information you provide about your investment portfolio, including holdings, transaction history, and watchlists. This data is used to provide personalised analytics, alerts, and performance tracking.
Trade ideas, chat messages, comments, ratings, profile information, and any other content you post on the platform is collected and stored to display and operate community features.
We automatically collect IP address, browser type, operating system, device identifiers, pages visited, time spent on features, referral URLs, and interaction patterns. This data helps us improve the platform and detect abuse.
We use cookies (essential, functional, analytics, and advertising) to maintain session state, remember preferences, analyse usage, and serve relevant content. You can manage cookie preferences through your browser, though disabling essential cookies may affect functionality.
Interactions with AI-powered features (such as AskStreetwhacks and AI Trading Signals) may be logged to improve model accuracy and user experience. We do not use your personal portfolio data to train AI models that are shared with other users.
2.1 Service Delivery: To provide, operate, and maintain the platform, including market data, analytics, watchlists, alerts, portfolio tracking, and community features.
2.2 Personalisation: To tailor content, AI signals, and market insights based on your portfolio, watchlists, and usage patterns.
2.3 Communications: To send account notifications, subscription updates, security alerts, and (with your consent) promotional offers. You may opt out of marketing emails at any time.
2.4 Payments: To process subscription payments, manage billing, and handle cancellations and refunds.
2.5 Analytics and Improvement: To analyse usage trends, diagnose technical issues, and improve platform performance and features.
2.6 Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to enforce our Terms and Conditions.
3.1 Payment Processor: We process payment-related data through our secure payment system to facilitate subscription billing. We do not store your card or banking details on our servers.
3.2 Market Data Providers: We share minimal data with third-party market data providers to deliver real-time and historical market data on the platform.
3.3 Analytics Providers: We may share anonymised usage data with analytics services to understand platform performance and improve user experience.
3.4 Legal Requirements: We may disclose information when required by law, court order, or valid government request, or to protect the rights, property, or safety of Streetwhacks, our Users, or the public.
3.5 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the receiving entity honouring this Policy.
We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, regular security audits, and secure authentication. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
We retain your information for as long as your account is active or as needed to provide the Services. Specifically:
- Account data is retained until you delete your account or request deletion.
- Portfolio and watchlist data is retained while your account is active.
- Community content (trade ideas, chats) may remain visible after account deletion unless you remove it beforehand.
- Payment records are retained for 8 years as required under Indian tax and accounting regulations.
- Usage and analytics data is retained in anonymised form for up to 24 months.
Under applicable data protection laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you have the right to:
- Access — Request a copy of the personal information we hold about you.
- Correction — Request correction of inaccurate or incomplete information.
- Deletion — Request deletion of your personal information, subject to legal retention requirements.
- Withdrawal of Consent — Withdraw consent for data processing at any time (where processing is based on consent).
- Grievance Redressal — Escalate concerns to our Data Protection Officer if your request is not addressed satisfactorily.
To exercise any of these rights, contact us at contact@streetwhacks.com. We will respond within 30 days of receiving your request.
Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a person under 18 without verified parental consent, we will delete it promptly.
We may update this Policy from time to time. We will notify you of material changes by posting the updated Policy on the platform and updating the "Last updated" date. Your continued use of the Services after changes are posted constitutes your acceptance of the revised Policy.
For questions about this Privacy Policy or to exercise your data rights:
Email: contact@streetwhacks.com
Contact Page: streetwhacks.com/contactus